Terms & Conditions

 

Shipping & Returns

In-Store Pickup

This delivery option allows customers to pick-up their items at our Liguanea Plaza location. Customers are allowed to pay in cash/debit/credit at our location when using this option, but must advise our team following checkout.

 

Customers will receive a confirmation email when their order is ready for pickup. Customers can collect their order during any of our opening hours. However, we request that customers contact us at 876-977-2805 to advise our team of their estimated arrival.

Domestic Delivery

Domestic delivery is available across Jamaica via Jamaica Post's ZipMail. Customers are charged a flat rate upon checkout which will cover delivery costs. Estimated arrival time is 2 to 3 business days.

Customers must pay their orders in advance (Direct Deposit or PayPal) for this option- cash/debit/credit upon arrival will not be facilitated. Items will not be shipped until payment is received.

International Shipping

International Standard Shipping is available to select countries via Jamaica Post.

 

Caribbean: Antigua & Barbuda, Bahamas, Barbados, St. Lucia

Europe: United Kingdom

North America: Canada and the United States of America

Please note that estimated shipping times may be delayed to COVID-19 and packages may take 3 to 4 weeks to arrive.

Customers will be charged a flat rate upon checkout which will cover delivery costs. Customers are responsible for any customs fees or charges presented upon arrival to destination.

Customers must pay their orders in advance (Direct Deposit or PayPal) for this shipping option- cash/debit/credit upon arrival will not be facilitated. Items will not be shipped until payment is received.

Return & Exchange Policy

In-Store Pickup

 

Items must be returned in-store within 5 working days upon pick-up in exchange for store credit. Store credit does not expire. We do not provide refunds.

Returns will not be facilitated unless original receipt/invoice is presented. Items must be unused and/or not worn, in good condition and with their original tags still attached.

Domestic Delivery/International Shipping

Customers must state their intention to return items within 5 working days upon delivery to emiles@sunislandjamaica.com. Customers are responsible for all shipping fees. Returns are made in exchange for store credit- store credit does not expire. We do not provide refunds.

 

Returns will not be facilitated unless original receipt/invoice is presented with items. Items must be unused and/or not worn, in good condition and with their original tags still attached.

 

Payment Methods

Payment in JMD

 

Option 1 (Direct Deposit)

•An invoice will automatically be sent to your email in JMD with Direct Deposit information for payment.

•Once your payment is deposited, please send a screenshot to us at emiles@sunislandjamaica.com to officially confirm your order.

•A confirmation email will be sent once deposit is received.

Option 2 (Cash/Debit/Credit Upon Pickup)

This payment option is only available for customers who chose the in-store pickup delivery option.

•An invoice will automatically be sent to your email in JMD with Direct Deposit information for payment.

•If interested in paying in cash/debit/credit upon pickup, please email us at emiles@sunislandjamaica.com to advise our team.

Payment in USD (PayPal)

•All prices on our website and in your cart are stated in JMD.

•An invoice will automatically be sent to your email in JMD with Direct Deposit information for payment.

•If interested in paying in USD, please email us at emiles@sunislandjamaica.com to request an invoice quoted in USD with our PayPal information for payment. Customers must attach/forward their original JMD invoice with this request.

•Once your payment is deposited via PayPal, please send a screenshot to us at emiles@sunislandjamaica.com to officially confirm your order.

•A confirmation email will be sent once deposit is received.